Update - Work is continuing to restore all services. We believe all services will be restored by this evening. Most services are online and we apologise if you are in the last group of restorations.
Apr 5, 09:53 AEST
Update - Just an update, we are continuing to bring services online. Restoration is very slow with a large number of TB to be restored. Please be assured we are working as fast as possible to bring all services that are still affected back online.
Apr 4, 17:51 AEDT
Update - Most services are back online, however, there is 1 SAN that has had a critical failure. As a result we are currently restoring from backup. This will mean some loss of data for affected clients. We do apologise for this and are working very hard to get the backups restored and all services back online.
Apr 4, 03:33 AEDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 23:48 AEDT
Identified - We are still bringing services online. There are some issues with storage as a result of the data center failure. We will be working through until this is resolved.
Apr 3, 23:33 AEDT
Update - About 60% of services are back online, we are still working on getting the rest of the services back and will update as we make progress.
Apr 3, 21:48 AEDT
Update - There has been an incident at the data center. We are working to bring services online in conjunction with data center staff. It may take a few hours to bring all services back online.
Apr 3, 21:02 AEDT
Investigating - We are currently investigating this issue.
Apr 3, 20:39 AEDT