Postmortem -
Read details
Jun 5, 13:58 AEST
Resolved -
We have not endured any further issues with this since Saturday 30th of May. We are now closing this event and will be providing a further report as soon as it is finalised.
Jun 4, 18:38 AEST
Update -
The UDP storm activity observed has now largely subsided, with services remaining stable for approximately the last 2 hours.
Mitigation measures remain active, and we continue to monitor the network alongside the datacentre and upstream providers. While the situation has stabilised considerably, we will continue monitoring before formally closing the incident.
Further updates will be provided should the situation change.
May 30, 22:28 AEST
Update -
We are still monitoring the current UDP storm wave coming through.
May 30, 20:11 AEST
Update -
Unfortunately we are seeing signs of a further UDP Storm wave coming through. We are currently talking with the Datacentre (DC) and Upstream network providers to ensure mitigation measures and filtering of traffic is continuing.
May 30, 19:52 AEST
Update -
The services have returned back to normal. The UDP storm activity observed has now subsided, with services remaining stable for quite some time.
Mitigation measures remain active, and we continue to monitor the network alongside the datacentre and upstream providers. While the situation has stabilised considerably, we will continue monitoring before formally closing the incident.
Further updates will be provided should the situation change.
May 30, 17:48 AEST
Monitoring -
The UDP storm affecting services remains ongoing, and mitigation efforts continue with the datacentre and upstream providers.
While the situation has improved compared to earlier stages of the incident, we are not yet in a position to declare the event resolved and we will post further updates as they become available.
May 30, 17:14 AEST
Investigating -
Unfortunately we are seeing signs of a further UDP Storm wave coming through. We are currently talking with the Datacentre (DC) and Upstream network providers to ensure mitigation measures and filtering of traffic is commencing.
May 30, 15:29 AEST
Update -
The services as of around midnight did return back to normal. The UDP storm activity observed yesterday has now largely subsided, with services remaining stable for approximately the last eight hours.
Mitigation measures remain active, and we continue to monitor the network alongside the datacentre and upstream providers. While the situation has stabilised considerably, we will continue monitoring before formally closing the incident.
Further updates will be provided should the situation change.
May 30, 10:14 AEST
Update -
The UDP storm affecting services remains ongoing, and mitigation efforts continue with the datacentre and upstream providers.
While the situation has improved compared to earlier stages of the incident, we are not yet in a position to declare the event resolved and we will post further updates as they become available.
May 29, 23:45 AEST
Update -
We have been advised that the attack is still ongoing. It is being mitigated upstream by the upstream providers however the attack is susbstantial in size. We do not have a firm ETA as yet but once is known we will be updating the information on here.
May 29, 21:54 AEST
Monitoring -
Network services have largely been restored following the earlier UDP storm event.
Mitigation measures implemented by upstream network providers remain active and the majority of affected services are now operating normally. While stability has significantly improved, we continue to observe intermittent UDP storm activity and SYN flood traffic targeting portions of the network.
Upstream providers are actively filtering malicious traffic and monitoring network conditions to ensure legitimate traffic continues to flow with minimal disruption.
Our team remains in close contact with the datacentre and upstream providers and will continue to monitor the situation until the incident has been fully resolved.
We appreciate your patience and understanding during this event.
May 29, 19:00 AEST
Identified -
We are currently experiencing an ongoing UDP storm affecting network infrastructure at the datacentre level.
The issue has been identified and is impacting multiple customers and services within the datacentre environment. Upstream network providers are actively implementing mitigation measures and filtering traffic to isolate and allow legitimate traffic to continue flowing while the event remains in progress.
Customers may experience intermittent packet loss, increased latency, or temporary connectivity disruptions during this time.
We are working closely with the datacentre and upstream network providers and will continue to monitor the situation until normal service levels have been fully restored.
Further updates will be provided as additional information becomes available.
May 29, 16:52 AEST
